Shipping Fees
Rates are determined by the weight of the items and the delivery destination.
You will be given all your shipping options at checkout by clicking the Shipping Estimator located on the Shopping Cart Page.
Product Return Policies
For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (minus the cost of shipping and handling and subject to a 15% restocking fee). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period.
Inventory information
We do not keep all merchandise in inventory, in our warehouses. We cannot guarantee that a product listed as "In Stock" will actually ship right away, as inventory can change significantly from day to day. In most cases, orders placed Monday through Thursday will ship the same day or the following day. Orders placed on a Friday will ship the same day or the following Monday. If any selected merchandise is temporarily out of stock, your credit card will not be charged until the merchandise is shipped to you. Any items not in stock when you place your order will be shipped immediately when received from the manufacturer.
Backordered Items
Back-ordered merchandise includes items that are not currently in stock. In most cases, these items are on order from the manufacturers. When we receive the product, we notify you by email and ship it to you promptly. Back-ordered products usually come into stock within one to four weeks but can occasionally take longer. If your order is not ready to ship within 30 days, we will send you an update by email. If for any reason we determine that a back-ordered item will no longer be available at all, we will notify you immediately by email, cancel the item from your order and delete the item from our catalog. Note: we never charge your credit card until the item ships; therefore, no adjustment will need to be made to your credit card upon order cancellation. If payment was made by check or money order, your credit will be placed in your Sleepless Nights Online account and will be automatically applied to your next order. If you prefer a check refund, please contact us by fax at 1-800-761-4639 or by mail at Sleepless Nights, PO Box 691, Williamstown, NJ 08094 to request one.
Customs and Import Duties Information
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; Sleepless Nights has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. It is your responsibility to know the laws of your country and community as they apply to adult products. We will not be held responsible nor will we issue credit for items seized by the customs service or any country.
Customer Care
Sleepless Nights, LLC will make every effort to respond to your customer care, feedback and order information as quickly as possible. However, due to the fact that we are a growing company, there may be delays in our response time to your request. Please submit any requests by using the email forms located on our Contact Us page, and throughout the site. If you prefer, you can also call us at 1-800-761-4639 or send us mail at Sleepless Nights, LLC, PO Box 691, Williamstown, NJ 08094.
Thank you,
Sleepless Nights Online
Sleepless Nights, LLC
